Upon purchasing your new fish, take them home as soon as possible. Avoid exposing the bag to direct sunlight, as well as excessive heat or cold. Keep the bag in a darkened box or paper bag to help keep out the light and calm the fish. Try and minimize sloshing.
As soon as you get home, open the bag and float it in your pond. Preferably, this should be done in a shady area, for about 20 minutes. This will allow the water temperature of the bag to gradually adjust to the temperature of the pond.
After 20 minutes, add a bit of pond water to the bag, and allow it to float for another 5 minutes. Do this three times. When this is done, remove the fish from the bag using a wet hand or a net.DO NOT pour the bag water in to the pond. Instead, dump it away from your pond.
The TERRA Guarantee
We, at TERRA Greenhouses, choose only quality products and livestock to exceed your expectations. We have developed a 2 tier guarantee process to ensure your pond life's success.
TERRA Greenhouses offers a lifetime guarantee on all winter hardy pond fish. These fish include: shubunkins, comets, goldfish, koi and rosy reds. See any store for details.
24 Hour Guarantee:
TERRA Greenhouses offers a 24 hour guarantee on all tender pond fish that need to be wintered indoors. These fish include: fantails, orandas, lionheads, black moores and ryunkins.
To redeem your guarantee, you must return both the fish and your receipt. TERRA will give you a credit note, for your original purchase price, for use towards your next fish purchase.