TERRA Greenhouses Covid-19 Update
Our TERRA online store remains open 24/7. We know many of you have come to appreciate the comfort of shopping from home and that service will continue. Our curbside pickup times will be 9AM-12PM, seven days a week. Our delivery service will also remain, and we have decided to keep our promotional delivery fee of $25 within a 50KM radius in place. For the time being, we are asking that all TERRA online orders be made on online only and not via telephone.
To foster a safe environment, here is what you can expect:
- We will limit the number of customers allowed into our stores at one time, so as such you may encounter lines;
- While families are still very welcome to come together, in situations where you can limit group shopping, that would be wonderful;
- We have increased the frequency of cleaning and disinfecting throughout our stores;
- Only one person at a time will be allowed to use our restrooms to keep safe distancing;
- We will use floor markings, plexiglass screens and additional signage to assist customers and staff with keeping safe social distancing;
- Pets are welcome but they must be on leash and pet owners need to respect the 2-meter social distancing rule with other customers and team members alike;
- We will not be accepting cash as a payment form at this time. Our stores are set up to take Visa, Mastercard, AMEX, Debit, Discover, and physical gift cards;
Custom Planter Program:
Our designers look forward to creating beautiful arrangements, to your specifications, using new materials from our stores. We’re happy to announce that we’ve now also adjusted our working procedures to accommodate the use of your own pots or containers, with the following parameters:
- Customer-owned containers may be brought into TERRA stores for custom planting. Containers will be sanitized by our staff and held in a quarantine zone for 72 hours before being used by staff members (to allow sanitization to be fully effective).
- Due to their varying nature, and our inability to effectively sanitize them, decorative accents may NOT be brought in to TERRA stores. New decorative accents may be purchased for use in custom plantings by our designers, or if desired, custom planters will be completed without accents, so that customer-owned accents may be added later at home.
As further changes are needed, we will keep you on top of things. We thank you so much for your patience and look forward to seeing you, either in store or online, very soon.