Refund & Warranty Policies

APPLIES FOR IN STORE PURCHASES ONLY

REFUNDS – Will be given for all hard goods and plants when:

  • Returned within 7 days from the date of purchase
  • In original condition including packaging

CREDIT NOTES – Will be issued for the amount paid at the time of purchase

  • For all hard goods and tropicals when:
    • Returned within 30 days from the date of purchase
    • In original condition including any packaging
  • For nursery product (trees, shrubs, vines, evergreens) when:
  • Returned within 1 year from the date of purchase
  • Plants must be presented
  • For roses, perennials and groundcovers when:
    • Returned by Dec 31 in the year purchased
    • Plants must be presented

PRICE GUARANTEE – If the regular price of an item is reduced within 7 days of your original purchase a credit note will be issued for the difference upon presentation of the product and original receipt

PESTICIDE PURCHASE DISCLAIMER – ATTENTION
If you have purchased a controlled sale (Class 7) pesticide certain uses of this domestic product are not allowed under Ontario’s Cosmetic Pesticides Ban.

For more information visit: http://www.ontario.ca/environment-and-energy/pesticides-home-lawns-and-gardens
or call – 1-800-565-4923 – 416-325-4000

APPLIES TO ONLINE PURCHASES ONLY:

For all returns or exchanges please contact your local Terra location by email and be sure to include your full name, order #, and return or exchange request details.