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May 7, 2020
We know, like us, you have been waiting for Spring all year long. The great news is, Spring is here. While it is a Spring like no other, we are so thankful and overwhelmed by the way you, our valued customers, have supported TERRA’s curbside and delivery service. We do not view ourselves as closed, rather just OPEN in a different way. That different way has been done with the safety of our valued staff, you, our customers and our communities as our top priority. We are so happy to serve you in this different way and thank you for your many kind comments on our service so far.
We are also very thankful and supportive of the ways in which our Governments have led the way in keeping us all safe throughout this situation. Accordingly, we understand that garden centers in the Province of Ontario will be able to open their doors with necessary safety protocols in place. We support this as we wish much success to our many friends and competitors in this industry. Together, we are stronger.
We are working very hard beyond the scenes to put all of these proper safety protocols in place with the goal of creating as safe an environment as possible for the day when we do welcome you, our guests, back into our home. We can’t say it enough, the safety of our customers and our employees is our top priority. With that in mind and after very close consultation with our employee teams, we believe the most responsible thing for TERRA’s customers, employees and communities is to continue to be OPEN via curbside pickup and delivery (see details online). We will only reopen our stores in the more traditional way when:
- We are fully prepared with the proper safety procedures and protocols;
- We have again consulted with our employees; and
- We have the confidence required that these procedures and protocols will create a safe space for our employees and our customers
Our environment will change from prior years when we do re-open. We will reach out again to let you know what those changes look like well in advance of opening our doors.
In the meantime, your favourite products are just a click away from the safety and convenience of your home. Our curbside service is completely contact free while our delivery service makes things even easier for you. Rather than wait in the long line ups that will result with the new safety protocols, we know our fast and efficient curbside pickup service will save you time and make you happy. If you don’t want to come out to our locations, we have just added a fleet of rental vehicles in order to improve our delivery times. We will continue to improve our processes to better serve you, our incredible customers.
We know this isn’t the way any of us envisioned Spring 2020. That said, we know that better days are ahead for all of us. We look forward to continuing to serve you this spring. On behalf of everyone at TERRA, please stay safe and again, from the bottom of hearts. Thank you for your support.
The TERRA Team